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Complimentary Shipping, Returns and Gift Wrapping on All Canada Orders

Frequently asked questions

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FAQ

Select your task to view all related FAQ's.

Do You wish to return or exchange your order?
* Required fields

FAQ

Select your task to view all related FAQ's.

Every product on our site has its own product page, showing a range of images, and sometimes video. There is also information about colors, sizes, and other materials in which the item is offered. You can find a product page in several ways:
(a) Search. Enter the product name or number in the search box You’ll see everything from the site related to your product.

(b) Browsing. As you look through the product categories of our EShop section, you will discover product pages for all our items.
From the product page (see above), choose the color and size you need. Then add the item to your shopping bag.

If your preferred combination of color and size is unavailable, you will be offered a Merchandise Request Form. You can use this brief form to let our Customer Service team know what you need. They will then contact you directly with more details.

Once you have everything you want in your shopping bag, proceed to the checkout. There are a few simple steps to purchasing:

login, if already registered, or create a new account. Otherwise, continue with your purchase as a guest.

Checkout. Insert personal data and delivery address, accept the Terms of Sale, select gift and shipping options, and verify your order details.

Payment. Select the payment method and submit your order.

Once payment has been authorized, we will send you an email confirming that we have received the order and are processing it.

As soon as your order is on its way, we will email you again with details of your order, an electronic invoice if required, and a link to track your delivery.
Items in our Eshop usually are in stock. Even if an item is in stock, however, please be aware that another customer could buy an item you want before you complete the order - even if the item is in your shopping bag.

If your preferred combination of color and size is unavailable, you will be offered a Merchandise Request Form. You can use this brief form to let our Customer Service team know what you need. They will then contact you directly with more details. You will be notified when the product is back in stock.
We unconditionally guarantee that every item we sell is 100% authentic. We cannot comment on, or guarantee, the authenticity of any products bought from other websites.
We offer a sizing chart on each product page to show various international conversions.
Yes, you can send any item as a gift. Every gift item is sent gift-wrapped in our signature Kummel gift boxes with green ribbons. You can add a personal message by clicking the Gift option during checkout.
Yes, your user account has an address book which allows you to automatically save and edit addresses for easy reference in the future.
Please follow the instructions below for your country. If there are more spaces that you need for your postal code, please add a zero or zeroes before the code, to fill the extra spaces.

Austria - Enter four digits, for example 1234.
Belgium - Enter four digits, for example 1234.
Bulgaria - Enter four digits, for example 1234.
Czech Republic - Enter five digits, for example 12345.
Denmark - Enter four digits, for example 1234.
Estonia - Enter five digits, for example 12345.
Finland - Enter five digits, for example 12345.
France - Enter five digits, for example 12345.
Germany - Enter five digits, for example 12345.
Greece - Enter five digits, for example 12345
Hungary - Enter four digits, for example 1234
Italy - Enter five digits, for example 12345.
Latvia - Enter four digits, for example 1234
Lithuania - Enter five digits, for example 12345.
Luxembourg - Enter four digits, for example 1234.
Monte Carlo - Enter five digits, for example 12345.
Poland - Enter five digits, for example 12345.
Portugal - Enter four or seven digits, for example 1234 or 1234567.
Rep. of Ireland - Leave the postal code blank and just enter your country.
Romania - Enter six digits, for example 123456.
Russia - Enter six digits, for example 123456.
Slovakia - Enter five digits, for example 12345.
Slovenia - Enter four digits, for example 1234.
Spain - Enter five digits, for example 12345.
Sweden - Enter five digits, for example 12345.
The Netherlands - Partial and complete postal codes both work, for example 1234 or 1234AB.
United Kingdom - Enter your postcode with the space, for example AB12 3CD.
United States - Enter five digits, for example 12345.
China - Enter six digits, for example 100081.
Japan - Enter seven digits, for example 123-4567.
South Korea - Enter five digits, for example 12345.
Ukraine - Enter five digits, for example 12345.
Standard shipping is always free. In certain countries, for example United States, there are express shipping options. There may be customs charges to pay, for example for Saudi Arabia and Ukraine.
We only ship your order once all the payment and delivery details have been approved. All charges for delivery will appear directly on your checkout page after you have selected your shipping address.

Within the E.U. we ship using DHL express and your order should arrive within three to five business days.

Within China, we ship using SF Express and your order should arrive within five business days.

Within the U.S. we ship using FedEx and we offer two shipping options:

Regular: Order should arrive within 7 business days.

Expedited: Order should arrive within 3 business days.

Within Japan: We ship using Yamato and your order should arrive within three to five business days.

Within South Korea: We ship using Ilyang and your order should arrive in three business days.

Within UAE: We ship using DB Schenker, DHL, and Aramex and your order should arrive within one to three business days.

Every delivery must be signed for, as we need proof of delivery. We cannot authorize a delivery without a signature, so please make sure you are available to sign for the delivery. You can track the progress of your order using the ‘Order History’ tab in your account.

Any delivery date or time specified by us is an estimate only, and we will not be liable for any loss or damage suffered by you resulting from any delays in delivery.

Our Eshop offers direct delivery services to the countries listed below. If you would like to inquire about delivery to another country/region please contact our Customer Service by email at customerservice.eu@loropiana.com or by phone Monday through Friday from 9 to 18 CET (except Italian national holidays) by dialing +39 02 778 02800 or 800 925 545 (when calling from Italy).

North America:
United States

Asia:
Mainland China
Japan
South Korea

Middle East:
United Arab Emirates
Qatar
Saudi Arabia
Kuwait
Bahrain

Europe:
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Poland
Portugal
Monaco
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
Netherlands
Ukraine
United Kingdom

Please note that unfortunately we are not able to deliver to European Countries with special tax exemptions, Post Office Boxes or U.S. territories including the U.S. Virgin Islands, Puerto Rico, and Guam.

For orders shipped in Europe, please email our Customer Service team at customerservice.eu@loropiana.com or call any time between 09:00 and 18:00 CET from Monday to Friday (except Italian national holidays). Call +39 02 778 028 00 (international) or 800 925 545 (Italy).

For orders shipped in the United States, please email our Customer Service team at customerservice.us@loropiana.com or call any time between 9:00AM and 6:00PM EST from Monday to Friday (except American national holidays) at 212-652-1650 or toll free at 1-855-481-9100.

For orders shipped in China, please email our Customer Service team at customerservice.cn@loropiana.com or call any time between 9:00AM and 22:00PM China local time from Monday to Sunday (except Chinese national holidays) at +86 21 5298 6371 or toll free (China) at 4008-568-580.

For orders shipped in Japan, please email our Customer Service team at customerservice.jp@loropiana.com or call any time between 12.00PM and 8.00PM Japan local time from Monday to Friday (except during Japanese national holidays) at +81 (0) 3-6228-5077.

For orders shipped in United Arab Emirates, please call our Customer Service team on +97 14 52 62 410 or Whatsapp +97 15 66 87 57 98, Sunday to Thursday, from 10:00AM to 6:00PM UAE time (except during National Holidays).

For orders shipped in South Korea, please email our Customer Service team at customerservice.kr@loropiana.com or call +82 26 200 77 99.

Unfortunately not. If you need items sent to different addresses, please place a separate order for each address. For corporate orders, please contact our Customer Service team.
Unfortunately not, so please make sure you provide a suitable delivery address.
Each item in your order will be delivered in one of our signature Kummel colored gift boxes.
All items are insured against theft and accidental damage while in transit. Once your items have been delivered and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.
Yes. Every delivery must be signed for, as we need proof of delivery. We cannot authorize a delivery without a signature, so please make sure you are available to sign for the delivery.
Once your order has been shipped, we will send you an email confirming the shipping details, with a tracking number. You can always view and track the status of your shipment by logging to your account and clicking the relevant order.

For orders delivered to Japan, you can track the progress of your order by entering the tracking number provided in your Order Confirmation directly into our carrier’s website .

For Same Day Delivery, to check the status of your delivery, please contact our Customer Service Team directly by email at customerservice.us@loropiana.com or call any time between 9:00AM and 6:00PM EST from Monday to Friday (except American national holidays) at 212-652-1650 or toll free at 1-855-481-9100.
Orders Shipped to the European Union and Mainland China
All orders shipped in the European Union and China are already inclusive of VAT by default.

Orders Shipped to Ukraine
There may be customs charges to pay directly at the courier at the time of delivery.

Orders Shipped to the United States
For orders shipped to the United States, any taxes and duties are calculated according to the value of your order, your billing address and your shipping destination as applicable by law. Please refer to the applicable Terms of Sale for information regarding taxes.

Restrictions in delivering some products to California, U.S.
Pursuant to California penal code, we cannot ship orders for products that contain python or other prohibited materials to the State of California.

Orders Shipped to Japan
For orders shipped to Japan, any taxes and duties are calculated according to the value of your order and your shipping destination. Any such taxes and duties will be itemized on the order check-out page, the Order Confirmation, and the e-mailed invoice.

If you have any questions or concerns, please feel free to contact our Customer Service and we will respond as quickly as possible:

For orders shipped in Europe, please email our Customer Service team at customerservice.eu@loropiana.com or call any time between 09:00 and 18:00 CET from Monday to Friday (except Italian national holidays) at +39 02 829 518 60 (international), +39 02 829 518 18 (from Italy), +41 435 882 433 (from Switzerland) or +44 204 571 7732 (from United Kingdom).

For orders shipped in the United States, please email our Customer Service team at customerservice.us@loropiana.com or call any time between 9:00AM and 6:00PM EST from Monday to Friday (except American national holidays) at 212-652-1650 or toll free at 1-855-481-9100.

For orders shipped in China, please email our Customer Service team at customerservice.cn@loropiana.com or call any time between 9:30AM and 6:30PM China local time from Monday to Friday (except Chinese national holidays) at 4008-568-580 (from China).

For orders shipped in Japan, please email our Customer Service team at customerservice.jp@loropiana.com or call any time between 12.00PM and 7.00PM Japan local time from Monday to Friday (except during Japanese national and year-end holidays) at +81 03-5579-5182.

For orders shipped in United Arab Emirates, please call our Customer Service team on +97 14 52 62 410 or Whatsapp +97 15 66 87 57 98, Sunday to Thursday, from 10:00AM to 6:00PM UAE time (except during National Holidays).

For orders shipped in South Korea, please email our Customer Service team at customerservice.kr@loropiana.com or call +82 26 200 77 99.
Do You wish to return or exchange your order?
* Required fields
The following policy applies only to Goods purchased on our Website. We cannot accept returns/exchanges of Goods purchased on other websites, in physical stores, or Goods from countries where we do not ship merchandise directly.

For orders delivered to Russia, we will not accept returns for changing the color or size of the items. If you would like a different item, you should return your purchase and place a new order.
The original purchaser can arrange a free exchange or return of any item bought through our website, in three simple steps which are described in the applicable Terms of Sale and summarized as follows:

1. Login to your account at www.loropiana.com. Choose the detail page for your order and mark the items you need to return/exchange. You will receive a Return Authorization Number.

2. Place all items for return or exchange in their original boxes and packaging, along with the Return Authorization Number (see above). Each item must be in original, new and unused condition, with all its original tags and labels still attached.

3. Attach the adhesive “Eshop/eCommerce Urgent” sticker to the outside of the box.

For orders shipped in Europe: stick the provided return label onto the box. In case you want to specify a different pickup address, you can do it while entering the return request (step 1. In the instructions above) and print a new return label. Then call DHL to arrange a suitable time for them to collect your box:

AUSTRIA, +43 2236 207
BELGIUM, +32 2 715 5050
BULGARIA, +359 2 9309400
CZECH REPUBLIC, +420 840 103000
CROATIA, +385 1 665 1111
CYPRUS, +357 22 799000
DENMARK, +45 703 45345
ESTONIA, +372 6 808555
FINLAND, +358 20 5338014
FRANCE, +33 08020 20 2525
GERMANY, +49 180 6345 3003, +49 180 6345 3001
GREECE, +30 210 9890800
HUNGARY, +36 1 382 3499
IRELAND, +353 1 870 0700, 1890 725725 (national calls only)
ITALY, +39 02 82470225, 199 199 345 (national calls only)
LATVIA, +37 167715511
LITHUANIA, +370 5 2360700
LUXEMBOURG, +352 350909
MALTA, +356 21 800148
POLAND, +48 22 5464202
PORTUGAL, +351 21 1127200
PRINCIPALITY OF MONACO, +33 08020 20 2525
ROMANIA, +40 21 222 1777
SLOVAKIA, +421 2 4822 9229
SLOVENIA, +386 1 5887800
SPAIN, +34 93 2676040
SWEDEN, +46 771 345345
THE NETHERLANDS, +31 88 0552 000
UK, +44 844 2480844

For orders shipped in the United States: attach the pre-addressed FedEx label to the outside of the box. Go to www.fedex.com or call 1-800-GOFEDEX (1-800-463-3339) to arrange a suitable time for FedEx to collect your box.

For orders shipped in China: Call us at 400-889-1888 to arrange a suitable time for SF Express to collect your box.

For orders shipped in Japan: complete the pre-addressed Yamato airway bill and attach it to the outside of the box. Call +81 0120-01-9625 to arrange a suitable time for Yamato to collect your box or visit their website to arrange a suitable time for them to collect your box.

For orders shipped in South Korea: call us on +82 26-200-7799 to arrange a suitable time for Ilyang to collect your box. We will then provide you the return label to apply to the box.

Please note that we will inspect all returned merchandise to make sure it complies with our Terms of Sale, and then promptly exchange the goods or issue a refund to the original credit card or the bank account used for the original purchase (for more details please see the Conditions of Return or Exchange below). All return shipments are provided free of charge.

The return process for gifts is described below.

In case of payment by wire transfer received from a country outside the European Union, you will be contacted by our Customer Service to obtain all necessary information. Please note that the bank account provided for the reimbursement must be the same bank account used for the original purchase.

The procedure for entering a return for items shipped to Russia is available in the dedicated section.
It is not possible to return or exchange items purchased on loropiana.com in our stores.
If you need information on how to return or exchange, please refer to the return&exchange policy.
ASPEN, 316 South Galena Street Tel. 970 - 544 - 0502
BAL HARBOUR, Bal Harbour Shops 9700 Collins Avenue Tel. 305 - 867 – 1680
BEVERLY HILLS, 455 North Rodeo Drive Tel. 310 - 860 - 0765
BOSTON, 43 Newbury Street Tel. 617 - 236 - 4999
CHICAGO, 39 East Oak Street Tel. 312 - 664 - 6644
COSTA MESA, South Coast Plaza 3333 Bristol Street Tel. 714 - 432 - 1301
DALLAS, Highland Park Village 42 Highland Park Village Tel. 214 - 520 - 0951
HONOLULU, Royal Hawaiian Center 2201 Kalakaua Avenue Tel. 808 - 921 - 2151
HOUSTON, 5015 Westheimer Rd., Houston, TX 77056 Retail Space #A2210, Tel. 713 - 888 - 0600
LAS VEGAS, The Esplanade At Encore 3121 Las Vegas Blvd South Tel. 702 - 862 - 4234
LAS VEGAS, Crystals at City Center 3720 Las Vegas Blvd South, #223A Tel. 702 - 696 - 0033
MANHASSET, Americana Manhasset 2018 Northern Boulevard Tel. 516 - 869 - 9469
MANHATTAN, 748 Madison Avenue Tel. 212 - 980 - 7961
MIAMI, Design District 151 NE 39th Street, Tel. 305 - 576 - 6589
PALM BEACH, 245 Worth Avenue Tel. 561 - 833 – 7016
SAN FRANCISCO, 212 Stockton Street Tel. 415 - 593 - 3303
SHORT HILLS, The Mall At Short Hills 1200 Morris Turnpike Tel. 973 - 912 - 9393
VAIL, 288 Bridge Street Tel. 970 - 479 – 2383
WASHINGTON D.C. 949 H Street NW Tel. 202 - 682 4500
Items received as gifts can be returned or exchanged as described in the applicable Terms of Sale. For questions regarding our process, please contact our Customer Service team:

For gifts received in Europe, please email our Customer Service team
at customerservice.eu@loropiana.com or call any time between 09:00 and 18:00 CET from Monday to Friday (except on Italian national holidays). Call +39 02 778 028 00 (international) or 800 925 545 (Italy).

For gifts received in the United States, please email our Customer Service team
at customerservice.us@loropiana.com or call any time between 9:00AM and 6:00PM EST from Monday to Friday (except on American national holidays) at 212-652-1650 or toll free at 1-855-481-9100.

For gifts received in Mainland China, please email our Customer Service team at customerservice.cn@loropiana.com or call any time between 9:30AM and 6:30PM from Monday to Friday (except on Chinese national holidays) at +86 21 5298 6371 or toll free at 4008-568-580.

For gifts received in Japan, please email our Customer Service team at customerservice.jp@loropiana.com or call any time between 12.00PM and 8.00PM Japan local time from Monday to Friday (except during Japanese national holidays) at +81 03-5579-5182.

For gifts received in South Korea, please email our Customer Service team at customerservice.kr@loropiana.com or call +82 26 200 77 99.

The return process for items bought by the original purchaser is described above.
You may return or exchange (for color or size) any item you have purchased through the Loro Piana website within thirty (30) days after the products are received.

The above policy applies only to products purchased on our website (www.loropiana.com). We cannot accept returns or exchanges for products purchased on other websites, in our physical stores, or Goods from countries where we do not ship merchandise directly. You can read our complete return and exchange policy in our Terms and Conditions.

Please note that the right of withdrawal does not apply to products belonging to any of the following categories:

• Customised products;
• Perfumes and candles, which are not perfectly sealed;
• Swimwear, underwear, lingerie, sleeping masks, face masks, etc., which have been tried on with direct contact against the skin and do not have the hygiene label.
The following policy applies only to Products purchased in our Directly Operated Stores*.

You may return any product purchased by you or received as a gift, in any Loro Piana store of your choice (Store Locator) in the country of purchase, within 30 days post purchase.

Returning your purchased Products in our store is free and can be done in 2 easy steps:
1. Bring your products, in perfect condition, new, unaltered, unused, and with all of the tags and labels attached, in their original packaging along with the Receipt that you received with the original purchase, to a Loro Piana Store.
2. A store representative will check the products to make sure that they are in perfect condition, new, unaltered, unused, and with all of the tags and labels attached. If the products comply with the standards stated in our Terms and Conditions, then the requested return will be accepted. The Store representative will explain the different options for you to choose in return of your products.

In cases where the Products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms and Conditions, or where we have any reason to believe that the Products are fraudulent, we will not be able to accept the return

* For items purchased in Department Stores or Shop-in-shops please refer to the Terms & Conditions displayed on the original receipt
You can save any item on the site in your Wishlist or lookbook, making it easy to find later. Simply click the star icon in the categories or product pages. You can see your Wishlist any time by clicking the Account icon.

You can use the Wishlist even if you are not registered and logged in on the site. In this case, if you close the browser, you will lose your selected items. We suggest to login or create an account.
Please visit the dedicated section.
We will maintain your personal information in accordance with the applicable Privacy Policy posted on the Site and will maintain reasonable procedures to protect the security of your personal information from unauthorized access, use or disclosure. For further details please read our full Privacy Policy available in the Legal section of our site.
Do You wish to return or exchange your order?
* Required fields
To redeem your excellence certification, available solely for your The Gift of Kings® products, follow these steps:
1) Use your smartphone to scan the QR code received during your purchase. You will be directed to the Product Page, where you can find all the information related to the garment
2) Click on “View ownership status” to activate the certificate and claim ownership of the garment
3) Click on “Claim Ownership” to activate the certificate. You will be redirected to the “Registration Page”
If you already have a Loro Piana account on www.loropiana.com, you can log in with the same credentials. Otherwise, please complete the registration by filling out the mandatory fields and choosing a password.
4) After logging in, you will be requested to enter the PIN code attached to the garment, verify your consent, and finalize the request.
5) Once the certificate is active, you will be able to add it to your wallet or transfer its ownership

Note: once the ownership is claimed, it will no longer be possible for the guest to return / exchange the garment
In case of a lost PIN code, contact our Client Services to request a new PIN code. This support is available for The Gift of Kings® products only.
Returns or Exchanges for Gift of Kings Products with a registered/redeemed digital certification are not allowed, unless the products are damaged or faulty.
You can transfer your LP garment digital ownership, this means the product will no longer belong to you and the certificate will be visible only on the new owner’s WebAPP. To initiate the transfer, open your Garment product info in the “My Product Passport” section and select the “transfer ownership” option. This action will generate a QR code that will grant the transfer. This QR code may be shared through email. The new owner will receive an e-mail confirming that the garment has been successfully transferred. For more information, please contact our Client Services.
If you are having trouble with the LP WebAPP ownership transfer, please contact our Client Services. Our specialized advisors will be happy to assist you.
If you are having trouble with the LP Web APP, please contact our Client Services.
NFTs (Non Fungible Tokens) are unique or rare digital assets that are securely stored on the blockchain. They can represent anything from a digital work of art to an avatar skin, they can be a proxy for a physical object, or they can grant you a share of ownership of your favorite song.
NFTs are used to digitally certified the unicity of a digital assets, such as a piece of art, and their ownership.
To claim the digital twin NFT for your piece, you need to set up a “wallet” for the Aura blockchain. This might sound complicated, but it’s quite simple. The same way a physical wallet keeps your cash and cards safe, an Ethereum wallet stores digital assets like NFTs securely. A digital wallet is a (free) piece of software.
A digital wallet is a software application that allows you to store, manage, and transfer digital assets, such as NFTs. To use a digital wallet, you first need to create an account and download the wallet software onto your device.
The most common wallet provider is called Metamask and exists as a browser plugin and mobile app. Once you’ve set it up, the most important thing is to never share the secret recovery phrase it generates for you with anyone. For more information, please contact our If you are having trouble with the LP Web APP, please contact our Client Services.
The Aura Consortium Blockchain is a standard solution shared between all luxury industry stakeholders to support luxury products’ longevity. Aura provides a set of integrated solutions such as track & trace and data safeguarding by providing records of each product’s journey, beginning with its creation and information about the origins of its raw materials. Data is immutably encrypted in Aura Consortium Blockchain.
As a client, Aura ensures that wherever you are in the world, your product data is immutable, secured, and transmissible. This ensures the persistence of data over time, allowing you to digitally trace the product’s entire lifecycle, and guarantees the safety of the certificate.
The Aura Consortium Blockchain is a private blockchain with proof of authority protocol (vs. proof of work), which keeps its energy consumption very low (no data mining), making it a sustainable blockchain.

Every product on our site has its own product page, showing a range of images, and sometimes video. There is also information about colors, sizes, and other materials in which the item is offered. You can find a product page in several ways:
(a) Search. Enter the product name or number in the search box You’ll see everything from the site related to your product.

(b) Browsing. As you look through the product categories of our EShop section, you will discover product pages for all our items.

From the product page (see above), choose the color and size you need. Then add the item to your shopping bag.

If your preferred combination of color and size is unavailable, you will be offered a Merchandise Request Form. You can use this brief form to let our Customer Service team know what you need. They will then contact you directly with more details.

Once you have everything you want in your shopping bag, proceed to the checkout. There are a few simple steps to purchasing:

login, if already registered, or create a new account. Otherwise, continue with your purchase as a guest.

Checkout. Insert personal data and delivery address, accept the Terms of Sale, select gift and shipping options, and verify your order details.

Payment. Select the payment method and submit your order.

Once payment has been authorized, we will send you an email confirming that we have received the order and are processing it.

As soon as your order is on its way, we will email you again with details of your order, an electronic invoice if required, and a link to track your delivery.

Items in our Eshop usually are in stock. Even if an item is in stock, however, please be aware that another customer could buy an item you want before you complete the order - even if the item is in your shopping bag.

If your preferred combination of color and size is unavailable, you will be offered a Merchandise Request Form. You can use this brief form to let our Customer Service team know what you need. They will then contact you directly with more details. You will be notified when the product is back in stock.

We unconditionally guarantee that every item we sell is 100% authentic. We cannot comment on, or guarantee, the authenticity of any products bought from other websites.

We offer a sizing chart on each product page to show various international conversions.

Yes, you can send any item as a gift. Every gift item is sent gift-wrapped in our signature Kummel gift boxes with green ribbons. You can add a personal message by clicking the Gift option during checkout.

Yes, your user account has an address book which allows you to automatically save and edit addresses for easy reference in the future.

Please follow the instructions below for your country. If there are more spaces that you need for your postal code, please add a zero or zeroes before the code, to fill the extra spaces.

Austria - Enter four digits, for example 1234.
Belgium - Enter four digits, for example 1234.
Bulgaria - Enter four digits, for example 1234.
Czech Republic - Enter five digits, for example 12345.
Denmark - Enter four digits, for example 1234.
Estonia - Enter five digits, for example 12345.
Finland - Enter five digits, for example 12345.
France - Enter five digits, for example 12345.
Germany - Enter five digits, for example 12345.
Greece - Enter five digits, for example 12345
Hungary - Enter four digits, for example 1234
Italy - Enter five digits, for example 12345.
Latvia - Enter four digits, for example 1234
Lithuania - Enter five digits, for example 12345.
Luxembourg - Enter four digits, for example 1234.
Monte Carlo - Enter five digits, for example 12345.
Poland - Enter five digits, for example 12345.
Portugal - Enter four or seven digits, for example 1234 or 1234567.
Rep. of Ireland - Leave the postal code blank and just enter your country.
Romania - Enter six digits, for example 123456.
Russia - Enter six digits, for example 123456.
Slovakia - Enter five digits, for example 12345.
Slovenia - Enter four digits, for example 1234.
Spain - Enter five digits, for example 12345.
Sweden - Enter five digits, for example 12345.
The Netherlands - Partial and complete postal codes both work, for example 1234 or 1234AB.
United Kingdom - Enter your postcode with the space, for example AB12 3CD.
United States - Enter five digits, for example 12345.
China - Enter six digits, for example 100081.
Japan - Enter seven digits, for example 123-4567.
South Korea - Enter five digits, for example 12345.
Ukraine - Enter five digits, for example 12345.

We only ship your order once all the payment and delivery details have been approved. All charges for delivery will appear directly on your checkout page after you have selected your shipping address.

Within the E.U. we ship using DHL express and your order should arrive within three to five business days.

Within China, we ship using SF Express and your order should arrive within five business days.

Within the U.S. we ship using FedEx and we offer two shipping options:

Regular: Order should arrive within 7 business days.

Expedited: Order should arrive within 3 business days.

Within Japan: We ship using Yamato and your order should arrive within three to five business days.

Within South Korea: We ship using Ilyang and your order should arrive in three business days.

Within UAE: We ship using DB Schenker, DHL, and Aramex and your order should arrive within one to three business days.

Every delivery must be signed for, as we need proof of delivery. We cannot authorize a delivery without a signature, so please make sure you are available to sign for the delivery. You can track the progress of your order using the ‘Order History’ tab in your account.

Any delivery date or time specified by us is an estimate only, and we will not be liable for any loss or damage suffered by you resulting from any delays in delivery.

Our Eshop offers direct delivery services to the countries listed below. If you would like to inquire about delivery to another country/region please contact our Customer Service by email at customerservice.eu@loropiana.com or by phone Monday through Friday from 9 to 18 CET (except Italian national holidays) by dialing +39 02 778 02800 or 800 925 545 (when calling from Italy).

North America:
United States

Asia:
Mainland China
Japan
South Korea

Middle East:
United Arab Emirates
Qatar
Saudi Arabia
Kuwait
Bahrain

Europe:
Austria
Belgium
Bulgaria
Croatia
Cyprus
Czechia
Denmark
Estonia
Finland
France
Germany
Greece
Hungary
Ireland
Italy
Latvia
Lithuania
Luxembourg
Malta
Poland
Portugal
Monaco
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland
Netherlands
Ukraine
United Kingdom

Please note that unfortunately we are not able to deliver to European Countries with special tax exemptions, Post Office Boxes or U.S. territories including the U.S. Virgin Islands, Puerto Rico, and Guam.

For orders shipped in Europe, please email our Customer Service team at customerservice.eu@loropiana.com or call any time between 09:00 and 18:00 CET from Monday to Friday (except Italian national holidays). Call +39 02 778 028 00 (international) or 800 925 545 (Italy).

For orders shipped in the United States, please email our Customer Service team at customerservice.us@loropiana.com or call any time between 9:00AM and 6:00PM EST from Monday to Friday (except American national holidays) at 212-652-1650 or toll free at 1-855-481-9100.

For orders shipped in China, please email our Customer Service team at customerservice.cn@loropiana.com or call any time between 9:00AM and 22:00PM China local time from Monday to Sunday (except Chinese national holidays) at +86 21 5298 6371 or toll free (China) at 4008-568-580.

For orders shipped in Japan, please email our Customer Service team at customerservice.jp@loropiana.com or call any time between 12.00PM and 8.00PM Japan local time from Monday to Friday (except during Japanese national holidays) at +81 (0) 3-6228-5077.

For orders shipped in United Arab Emirates, please call our Customer Service team on +97 14 52 62 410 or Whatsapp +97 15 66 87 57 98, Sunday to Thursday, from 10:00AM to 6:00PM UAE time (except during National Holidays).

For orders shipped in South Korea, please email our Customer Service team at customerservice.kr@loropiana.com or call +82 26 200 77 99.

Unfortunately not. If you need items sent to different addresses, please place a separate order for each address. For corporate orders, please contact our Customer Service team.

Unfortunately not, so please make sure you provide a suitable delivery address.

Each item in your order will be delivered in one of our signature Kummel colored gift boxes.

All items are insured against theft and accidental damage while in transit. Once your items have been delivered and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

Yes. Every delivery must be signed for, as we need proof of delivery. We cannot authorize a delivery without a signature, so please make sure you are available to sign for the delivery.

Once your order has been shipped, we will send you an email confirming the shipping details, with a tracking number. You can always view and track the status of your shipment by logging to your account and clicking the relevant order.

For orders delivered to Japan, you can track the progress of your order by entering the tracking number provided in your Order Confirmation directly into our carrier’s website .

For Same Day Delivery, to check the status of your delivery, please contact our Customer Service Team directly by email at customerservice.us@loropiana.com or call any time between 9:00AM and 6:00PM EST from Monday to Friday (except American national holidays) at 212-652-1650 or toll free at 1-855-481-9100.

Orders Shipped to the European Union and Mainland China
All orders shipped in the European Union and China are already inclusive of VAT by default.

Orders Shipped to Ukraine
There may be customs charges to pay directly at the courier at the time of delivery.

Orders Shipped to the United States
For orders shipped to the United States, any taxes and duties are calculated according to the value of your order, your billing address and your shipping destination as applicable by law. Please refer to the applicable Terms of Sale for information regarding taxes.

Restrictions in delivering some products to California, U.S.
Pursuant to California penal code, we cannot ship orders for products that contain python or other prohibited materials to the State of California.

Orders Shipped to Japan
For orders shipped to Japan, any taxes and duties are calculated according to the value of your order and your shipping destination. Any such taxes and duties will be itemized on the order check-out page, the Order Confirmation, and the e-mailed invoice.

If you have any questions or concerns, please feel free to contact our Customer Service and we will respond as quickly as possible:

For orders shipped in Europe, please email our Customer Service team at customerservice.eu@loropiana.com or call any time between 09:00 and 18:00 CET from Monday to Friday (except Italian national holidays) at +39 02 829 518 60 (international), +39 02 829 518 18 (from Italy), +41 435 882 433 (from Switzerland) or +44 204 571 7732 (from United Kingdom).

For orders shipped in the United States, please email our Customer Service team at customerservice.us@loropiana.com or call any time between 9:00AM and 6:00PM EST from Monday to Friday (except American national holidays) at 212-652-1650 or toll free at 1-855-481-9100.

For orders shipped in China, please email our Customer Service team at customerservice.cn@loropiana.com or call any time between 9:30AM and 6:30PM China local time from Monday to Friday (except Chinese national holidays) at 4008-568-580 (from China).

For orders shipped in Japan, please email our Customer Service team at customerservice.jp@loropiana.com or call any time between 12.00PM and 7.00PM Japan local time from Monday to Friday (except during Japanese national and year-end holidays) at +81 03-5579-5182.

For orders shipped in United Arab Emirates, please call our Customer Service team on +97 14 52 62 410 or Whatsapp +97 15 66 87 57 98, Sunday to Thursday, from 10:00AM to 6:00PM UAE time (except during National Holidays).

For orders shipped in South Korea, please email our Customer Service team at customerservice.kr@loropiana.com or call +82 26 200 77 99.

The following policy applies only to Goods purchased on our Website. We cannot accept returns/exchanges of Goods purchased on other websites, in physical stores, or Goods from countries where we do not ship merchandise directly.

For orders delivered to Russia, we will not accept returns for changing the color or size of the items. If you would like a different item, you should return your purchase and place a new order.

The original purchaser can arrange a free exchange or return of any item bought through our website, in three simple steps which are described in the applicable Terms of Sale and summarized as follows:

1. Login to your account at www.loropiana.com. Choose the detail page for your order and mark the items you need to return/exchange. You will receive a Return Authorization Number.

2. Place all items for return or exchange in their original boxes and packaging, along with the Return Authorization Number (see above). Each item must be in original, new and unused condition, with all its original tags and labels still attached.

3. Attach the adhesive “Eshop/eCommerce Urgent” sticker to the outside of the box.

For orders shipped in Europe: stick the provided return label onto the box. In case you want to specify a different pickup address, you can do it while entering the return request (step 1. In the instructions above) and print a new return label. Then call DHL to arrange a suitable time for them to collect your box:

AUSTRIA, +43 2236 207
BELGIUM, +32 2 715 5050
BULGARIA, +359 2 9309400
CZECH REPUBLIC, +420 840 103000
CROATIA, +385 1 665 1111
CYPRUS, +357 22 799000
DENMARK, +45 703 45345
ESTONIA, +372 6 808555
FINLAND, +358 20 5338014
FRANCE, +33 08020 20 2525
GERMANY, +49 180 6345 3003, +49 180 6345 3001
GREECE, +30 210 9890800
HUNGARY, +36 1 382 3499
IRELAND, +353 1 870 0700, 1890 725725 (national calls only)
ITALY, +39 02 82470225, 199 199 345 (national calls only)
LATVIA, +37 167715511
LITHUANIA, +370 5 2360700
LUXEMBOURG, +352 350909
MALTA, +356 21 800148
POLAND, +48 22 5464202
PORTUGAL, +351 21 1127200
PRINCIPALITY OF MONACO, +33 08020 20 2525
ROMANIA, +40 21 222 1777
SLOVAKIA, +421 2 4822 9229
SLOVENIA, +386 1 5887800
SPAIN, +34 93 2676040
SWEDEN, +46 771 345345
THE NETHERLANDS, +31 88 0552 000
UK, +44 844 2480844

For orders shipped in the United States: attach the pre-addressed FedEx label to the outside of the box. Go to www.fedex.com or call 1-800-GOFEDEX (1-800-463-3339) to arrange a suitable time for FedEx to collect your box.

For orders shipped in China: Call us at 400-889-1888 to arrange a suitable time for SF Express to collect your box.

For orders shipped in Japan: complete the pre-addressed Yamato airway bill and attach it to the outside of the box. Call +81 0120-01-9625 to arrange a suitable time for Yamato to collect your box or visit their website to arrange a suitable time for them to collect your box.

For orders shipped in South Korea: call us on +82 26-200-7799 to arrange a suitable time for Ilyang to collect your box. We will then provide you the return label to apply to the box.

Please note that we will inspect all returned merchandise to make sure it complies with our Terms of Sale, and then promptly exchange the goods or issue a refund to the original credit card or the bank account used for the original purchase (for more details please see the Conditions of Return or Exchange below). All return shipments are provided free of charge.

The return process for gifts is described below.

In case of payment by wire transfer received from a country outside the European Union, you will be contacted by our Customer Service to obtain all necessary information. Please note that the bank account provided for the reimbursement must be the same bank account used for the original purchase.

The procedure for entering a return for items shipped to Russia is available in the dedicated section.

It is not possible to return or exchange items purchased on loropiana.com in our stores.
If you need information on how to return or exchange, please refer to the return&exchange policy.

ASPEN, 316 South Galena Street Tel. 970 - 544 - 0502
BAL HARBOUR, Bal Harbour Shops 9700 Collins Avenue Tel. 305 - 867 – 1680
BEVERLY HILLS, 455 North Rodeo Drive Tel. 310 - 860 - 0765
BOSTON, 43 Newbury Street Tel. 617 - 236 - 4999
CHICAGO, 39 East Oak Street Tel. 312 - 664 - 6644
COSTA MESA, South Coast Plaza 3333 Bristol Street Tel. 714 - 432 - 1301
DALLAS, Highland Park Village 42 Highland Park Village Tel. 214 - 520 - 0951
HONOLULU, Royal Hawaiian Center 2201 Kalakaua Avenue Tel. 808 - 921 - 2151
HOUSTON, 5015 Westheimer Rd., Houston, TX 77056 Retail Space #A2210, Tel. 713 - 888 - 0600
LAS VEGAS, The Esplanade At Encore 3121 Las Vegas Blvd South Tel. 702 - 862 - 4234
LAS VEGAS, Crystals at City Center 3720 Las Vegas Blvd South, #223A Tel. 702 - 696 - 0033
MANHASSET, Americana Manhasset 2018 Northern Boulevard Tel. 516 - 869 - 9469
MANHATTAN, 748 Madison Avenue Tel. 212 - 980 - 7961
MIAMI, Design District 151 NE 39th Street, Tel. 305 - 576 - 6589
PALM BEACH, 245 Worth Avenue Tel. 561 - 833 – 7016
SAN FRANCISCO, 212 Stockton Street Tel. 415 - 593 - 3303
SHORT HILLS, The Mall At Short Hills 1200 Morris Turnpike Tel. 973 - 912 - 9393
VAIL, 288 Bridge Street Tel. 970 - 479 – 2383
WASHINGTON D.C. 949 H Street NW Tel. 202 - 682 4500

Items received as gifts can be returned or exchanged as described in the applicable Terms of Sale. For questions regarding our process, please contact our Customer Service team:

For gifts received in Europe, please email our Customer Service team
at customerservice.eu@loropiana.com or call any time between 09:00 and 18:00 CET from Monday to Friday (except on Italian national holidays). Call +39 02 778 028 00 (international) or 800 925 545 (Italy).

For gifts received in the United States, please email our Customer Service team
at customerservice.us@loropiana.com or call any time between 9:00AM and 6:00PM EST from Monday to Friday (except on American national holidays) at 212-652-1650 or toll free at 1-855-481-9100.

For gifts received in Mainland China, please email our Customer Service team at customerservice.cn@loropiana.com or call any time between 9:30AM and 6:30PM from Monday to Friday (except on Chinese national holidays) at +86 21 5298 6371 or toll free at 4008-568-580.

For gifts received in Japan, please email our Customer Service team at customerservice.jp@loropiana.com or call any time between 12.00PM and 8.00PM Japan local time from Monday to Friday (except during Japanese national holidays) at +81 03-5579-5182.

For gifts received in South Korea, please email our Customer Service team at customerservice.kr@loropiana.com or call +82 26 200 77 99.

The return process for items bought by the original purchaser is described above.

You may return or exchange (for color or size) any item you have purchased through the Loro Piana website within thirty (30) days after the products are received.

The above policy applies only to products purchased on our website (www.loropiana.com). We cannot accept returns or exchanges for products purchased on other websites, in our physical stores, or Goods from countries where we do not ship merchandise directly. You can read our complete return and exchange policy in our Terms and Conditions.

Please note that the right of withdrawal does not apply to products belonging to any of the following categories:

• Customised products;
• Perfumes and candles, which are not perfectly sealed;
• Swimwear, underwear, lingerie, sleeping masks, face masks, etc., which have been tried on with direct contact against the skin and do not have the hygiene label.

The following policy applies only to Products purchased in our Directly Operated Stores*.

You may return any product purchased by you or received as a gift, in any Loro Piana store of your choice (Store Locator) in the country of purchase, within 30 days post purchase.

Returning your purchased Products in our store is free and can be done in 2 easy steps:
1. Bring your products, in perfect condition, new, unaltered, unused, and with all of the tags and labels attached, in their original packaging along with the Receipt that you received with the original purchase, to a Loro Piana Store.
2. A store representative will check the products to make sure that they are in perfect condition, new, unaltered, unused, and with all of the tags and labels attached. If the products comply with the standards stated in our Terms and Conditions, then the requested return will be accepted. The Store representative will explain the different options for you to choose in return of your products.

In cases where the Products appear to be worn or used, are missing any of the labels or tags, do not comply with our Terms and Conditions, or where we have any reason to believe that the Products are fraudulent, we will not be able to accept the return

* For items purchased in Department Stores or Shop-in-shops please refer to the Terms & Conditions displayed on the original receipt

You can save any item on the site in your Wishlist or lookbook, making it easy to find later. Simply click the star icon in the categories or product pages. You can see your Wishlist any time by clicking the Account icon.

You can use the Wishlist even if you are not registered and logged in on the site. In this case, if you close the browser, you will lose your selected items. We suggest to login or create an account.

Please visit the dedicated section.

We will maintain your personal information in accordance with the applicable Privacy Policy posted on the Site and will maintain reasonable procedures to protect the security of your personal information from unauthorized access, use or disclosure. For further details please read our full Privacy Policy available in the Legal section of our site.

To redeem your excellence certification, available solely for your The Gift of Kings® products, follow these steps:
1) Use your smartphone to scan the QR code received during your purchase. You will be directed to the Product Page, where you can find all the information related to the garment
2) Click on “View ownership status” to activate the certificate and claim ownership of the garment
3) Click on “Claim Ownership” to activate the certificate. You will be redirected to the “Registration Page”
If you already have a Loro Piana account on www.loropiana.com, you can log in with the same credentials. Otherwise, please complete the registration by filling out the mandatory fields and choosing a password.
4) After logging in, you will be requested to enter the PIN code attached to the garment, verify your consent, and finalize the request.
5) Once the certificate is active, you will be able to add it to your wallet or transfer its ownership

Note: once the ownership is claimed, it will no longer be possible for the guest to return / exchange the garment

In case of a lost PIN code, contact our Client Services to request a new PIN code. This support is available for The Gift of Kings® products only.

Returns or Exchanges for Gift of Kings Products with a registered/redeemed digital certification are not allowed, unless the products are damaged or faulty.

You can transfer your LP garment digital ownership, this means the product will no longer belong to you and the certificate will be visible only on the new owner’s WebAPP. To initiate the transfer, open your Garment product info in the “My Product Passport” section and select the “transfer ownership” option. This action will generate a QR code that will grant the transfer. This QR code may be shared through email. The new owner will receive an e-mail confirming that the garment has been successfully transferred. For more information, please contact our Client Services.

If you are having trouble with the LP WebAPP ownership transfer, please contact our Client Services. Our specialized advisors will be happy to assist you.

If you are having trouble with the LP Web APP, please contact our Client Services.

NFTs (Non Fungible Tokens) are unique or rare digital assets that are securely stored on the blockchain. They can represent anything from a digital work of art to an avatar skin, they can be a proxy for a physical object, or they can grant you a share of ownership of your favorite song.

NFTs are used to digitally certified the unicity of a digital assets, such as a piece of art, and their ownership.

To claim the digital twin NFT for your piece, you need to set up a “wallet” for the Aura blockchain. This might sound complicated, but it’s quite simple. The same way a physical wallet keeps your cash and cards safe, an Ethereum wallet stores digital assets like NFTs securely. A digital wallet is a (free) piece of software.

A digital wallet is a software application that allows you to store, manage, and transfer digital assets, such as NFTs. To use a digital wallet, you first need to create an account and download the wallet software onto your device.

The most common wallet provider is called Metamask and exists as a browser plugin and mobile app. Once you’ve set it up, the most important thing is to never share the secret recovery phrase it generates for you with anyone. For more information, please contact our If you are having trouble with the LP Web APP, please contact our Client Services.

The Aura Consortium Blockchain is a standard solution shared between all luxury industry stakeholders to support luxury products’ longevity. Aura provides a set of integrated solutions such as track & trace and data safeguarding by providing records of each product’s journey, beginning with its creation and information about the origins of its raw materials. Data is immutably encrypted in Aura Consortium Blockchain.

As a client, Aura ensures that wherever you are in the world, your product data is immutable, secured, and transmissible. This ensures the persistence of data over time, allowing you to digitally trace the product’s entire lifecycle, and guarantees the safety of the certificate.

The Aura Consortium Blockchain is a private blockchain with proof of authority protocol (vs. proof of work), which keeps its energy consumption very low (no data mining), making it a sustainable blockchain.

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